Privacy policy

Aceso Legal Pty Limited (ABN 56 702 506 910) respects your privacy. This policy explains what personal information we collect through this website, how we use it and how you can contact us about it. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

When you send an enquiry through our website, we collect the details you give us: your name, email address, phone number (optional), the area of law your enquiry is about and your message.

When you email or call us, we collect the information you choose to share.

Please don’t include confidential or sensitive details in an enquiry. We’ll ask for what we need once we’ve spoken and confirmed we can help.

Like most websites, our website host and our spam protection service also process basic technical information, such as your IP address, browser and device, to deliver the site and keep spam out of the enquiry form.

If you accept analytics cookies, Google Analytics also collects information about how you use the site, such as the pages you visit, the links you click, your device, your general location (city level) and how you found us. If you send an enquiry, it records that you did and which area of law you chose. We never send Google your name, email address, phone number or message. Cloudflare also counts visits to the site without using cookies or identifying you.

How we use it

• to respond to your enquiry
• to work out whether we can act for you, including checking for conflicts of interest
• to communicate with you and provide our services
• to run our practice and meet our legal and professional obligations
• to understand how people find and use the site, so we can improve it

We don’t sell your personal information, and we don’t use it for marketing without your consent.

Who we share it with

We share personal information only where we need to, with:

• the service providers who run our website, email and analytics: Webflow (website hosting and the enquiry form), Cloudflare (spam protection and visit counts), Microsoft (email) and Google (website analytics, only if you accept)
• others where the law requires or allows it, or where you’ve agreed

Some of these providers store or process information outside Australia, including in the United States.

Cookies

Our website uses cookies needed for it to work, to remember your cookie choice and to protect the enquiry form from spam. With your consent, it also uses Google Analytics cookies to show us how people find and use the site. These are only set if you accept, and you can change your choice at any time from Cookie settings at the bottom of each page. Google keeps the detailed analytics data for 14 months. We don’t use advertising cookies. You can also block cookies in your browser settings, although the enquiry form may not work without them.

How we store and protect it

Enquiries are sent to our email inbox. A copy, including your IP address, is also held by our website provider, which we delete every month. We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we keep it only as long as we need it, or as long as the law requires.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below and we’ll respond within a reasonable time.

Questions and complaints

If you have a question or a complaint about how we’ve handled your personal information, please contact us first. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.